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Privacy Policy - Personal Data
1. Personal Data
1.1. In compliance with legal requirements that mandate the retention of data for a minimum period depending on the purpose for which the information is processed, such data will be stored in specific databases created for this purpose. This storage will be for the minimum period necessary for the purposes that prompted their collection or their subsequent processing, or for the time period authorized by the National Data Protection Commission.
1.2. In accordance with the provisions of Law No. 67/98 of October 26 (data protection law), the data subject may, at any time, exercise their right of access, rectification, or cancellation by informing ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. via email at escapein@mapazero.pt, specifying the matter in the "subject" field, or via mail to the address: ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. – [Rua do Paraíso, 30 4435-770 Baguim do Monte].
1.3. ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. may subcontract services to other companies, such as transportation, assembly, website hosting, email, and sending information about new products and services, special offers, etc. These companies will only be provided with the personal data necessary for the provision of the specific services, and they are obligated to maintain confidentiality and strictly prohibited from using the data for any other purpose.
2. Privacy Policy - Personal Data
Your data will be collected and processed by ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda., located at Rua do Paraíso, 30, 4435-770 Baguim do Monte, with the tax and corporate identification number [513280782], committing to treat them in accordance with the law and legitimately.
Personal data will be processed based on the following grounds and for the respective purposes:
- Customer Management: Processing of your data is necessary for the fulfillment of the purchase and sale contract to be concluded or for pre-contractual diligences at the customer's request, such as proposals, access to the online store, among others.
- Marketing and/or Telemarketing: Processing of your data will be used to send information about products and services marketed by us. This processing of personal data will only be carried out with the explicit consent of the data subject, through the completion of a customer form and/or contact form, via email sent to us, by subscribing to our newsletter, or through any of the contact methods made available to the user on the company's website. These communications occur via email, phone, and/or SMS.
- Customer Segmentation: ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. groups its customers into distinct segments based on their business area and according to variables such as demographic, operational, purchasing approach, situational factors, personal and behavioral characteristics. We aim to deliver a coherent offer according to your needs and interests, in an individualized manner, tailored to each customer's profile.
- Questions, Suggestions, and/or Complaints: Processing of your data is necessary for handling any commercial questions, suggestions, and complaints, helping us improve our performance.
The personal data collected and processed are only those that are essential and convenient for the purposes mentioned above, such as name, taxpayer identification number (NIF), address, fixed and mobile contacts, email, language, names of individuals responsible for purchasing and financial departments, requested payment terms.
In accordance with the provisions of Law No. 67/98 of October 26 (personal data protection law), the data subject may, at any time, exercise their right of access, rectification, or cancellation by informing ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. via email at escapein@mapazero.pt, specifying the matter in the "subject" field, via mail to the address: Rua do Paraíso, 30 4435-770 Baguim do Monte, or via phone 936688017, with office hours from Monday to Friday from 9:00 AM to 6:00 PM.
To provide you with access to your personal data and to avoid delivering them to an unauthorized third party, Escape IN games may require proof of your identity by presenting your updated identification document. Please note that withdrawing consent will not affect the lawfulness of processing prior to revocation.
ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. may subcontract services to other companies, such as transportation, website hosting, management, and maintenance of its computer systems and equipment, among others. These companies will only be provided with the personal data necessary for the provision of the specific services and are obligated to maintain confidentiality strictly and prohibited from using the data for any other purpose.
By accepting this privacy policy, you guarantee and declare that the personal data you provided belong to you and are true, accurate, and up-to-date. Any changes to your personal data should be communicated to us immediately.
The data subject has rights of information, access, and rectification, as provided by law. The exercise of these rights by the data subject is free, except in cases where it is a manifestly unfounded, excessive, or unjustifiably repeated request, in which case a reasonable fee may be charged considering the costs.
The response to requests for the exercise of rights must be provided without undue delay, within one month from receipt, unless it is particularly complex or occurs in exceptional circumstances. This period may be extended up to two months when necessary, taking into account the complexity and number of requests received.
As part of the request, proof of identity may be requested to ensure that the sharing of personal data is only done with the respective owner. The data subject has the right to lodge a complaint with a European Union Control Authority regarding the protection of their personal data.
ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. will cooperate with the Control Authority, providing all requested information. In the event of a data breach that may entail a high risk to rights and freedoms, ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. undertakes to report the personal data breach within 72 hours of becoming aware of the incident.
In legal terms, communication is not required in the following situations: if Escape In Games has applied appropriate protection measures, both technical and organizational, and these measures have been applied to the personal data affected by the personal data breach; if Escape IN has taken subsequent measures to ensure that the high risk to your rights and freedoms is no longer likely to materialize; or if communication involves a disproportionate effort for Escape IN. In that case, Escape IN will make a public communication or take a similar measure through which the data subject will be informed.
Escape IN reserves the right to change this Privacy Policy at any time, so we advise regular consultation of this document. The Privacy Policy and personal data processing are governed by the General Data Protection Regulation (GDPR) and the applicable legislation and regulation in Portugal on this matter.
With regard to personal data in the field of image, we highlight the collection of images and videos during games/activities, directly or through third parties hired for this purpose, and the capture of shots where it is possible to identify the participants. These can be used on social networks or other communication channels, and authorization to use the images is inherent to participation in the activity/game. If you do not want your image to be used, please contact us at the following email address: geral@escapeingames.pt writing "I do not authorize the use of my image".
If you have any remaining doubts or questions related to our Privacy Policy, please contact us in writing to our email.