Frequently Asked Questions

Escape IN Games is a unique experience that combines escape room, treasure hunt, and magic elements in an outdoor adventure. We transform the city into your escape room — your team has to find clues, solve puzzles, and discover "the key" to complete the mission.

IN City — In-person games in several Portuguese cities (Porto, Lisbon, Braga, Coimbra, and more). You explore the city by solving puzzles.

IN Home — Digital games to play at home, with access sent by email. Without leaving your sofa.

IN Team Building — Customized gamified experiences for companies and groups, adapted to your team and objectives.

No! Our games are designed for all levels. Each game includes a detailed description of the difficulty level to help you choose the right adventure for your team. Beginners and veterans are all welcome.

It's simple: after purchasing, you'll receive an email with all access details and instructions. You create your team on the platform, prepare, and play whenever you want. There are no schedules, no monitors, no complications.

For most games, you don't need to book — you play whenever you want, at your own pace. Only a few special games (like Plan Invicta) operate with timeslots. This information is always indicated on the product page.

Our games are designed for groups of 2 to 5 people. For larger groups or corporate experiences, contact us via IN Team Building — we create tailor-made solutions.

The average duration is 120 minutes, but it depends on the chosen game and the team's pace. There's no pressure — you play at your own rhythm.

No! All you need is a smartphone with internet access. For IN City games, you'll also need comfortable walking shoes. For IN Home, a computer or tablet also works perfectly.

The price shown is per person. For example, a game costing €39.90 for a group of 4 people costs €159.60 in total. There are no additional costs — no shipping fees, no surprises.

After your purchase, you'll receive an email with all the access details and instructions needed to start playing. Also, check your spam folder if you don't receive the email within a few minutes.

Your games are valid for 12 months after purchase. Buy today and play whenever you want, no rush.

Of course! Our games make excellent gifts. You can purchase and send the access details to whoever you want. Perfect for birthdays, Christmas, Valentine's Day, or any special occasion.

For any questions regarding cancellations or refunds, please contact us directly via email at escapeingames@gmail.com or by phone at +351 936 688 017. Our team will handle your case as quickly as possible.

Our Team Building experiences include a game customized for your team, dedicated support, a group dynamics report, and a certificate of participation. Everything is designed to promote communication, cooperation, and fun.

Yes! Through our Atelier, we create completely tailored experiences — according to your identity, objectives, and number of participants. Fill out the customisation form or contact us directly.

We work with groups of 10 people or more, with no upper limit. For large groups, we divide them into teams and create competitive dynamics. Contact us for a personalized quote.