Privacy and Cookies Policy

Cookie Notice

Our website uses cookies. A cookie is a small file of letters and numbers that we place on your computer or device if you allow it. These cookies allow us to distinguish you from other users of our website, which helps us provide you with a good experience when you browse our website and also allows us to improve it. You can find full details on the type of cookies we use, as well as their purpose, in our cookie policy. By continuing to use this website, you are consenting to the use of cookies.

Our Cookie Policy

What is a cookie?

A cookie is a small text file that we place on your computer or device if you allow it. Cookies can be used for several different purposes, which we will explain in detail below.

What is the purpose of cookies on the ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda website?

There are different types of cookies with different functionalities, as described:

• Essential cookies – some cookies are essential for accessing specific areas of our website, enabling navigation and use of its applications, such as accessing secure areas of the website through login. Without these cookies, services that require them cannot be provided.

• Functionality cookies – functionality cookies allow us to remember your preferences regarding website navigation, thus eliminating the need to reconfigure and personalize it each time you visit.

Analytical cookies – These cookies are used to analyze how each user uses the website, allowing us to highlight articles and/or services that may be of interest to them, as well as to monitor website performance by identifying the most popular pages, the most effective linking method between pages, or determining why some pages are receiving error messages. These cookies are used solely for statistical purposes and never collect personal information. Therefore, ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda.

•  You can provide a high-quality experience by personalizing your offering and quickly identifying and correcting any issues that arise.

The cookies used may be:

Permanent cookies – are those that are stored on access devices (desktop, mobile phone, smartphone or tablet), at the level of the internet browser (browser), and are used whenever the user visits the ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda website again.

They are generally used to direct navigation according to the user's interests, allowing ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. to provide a more personalized service. Permanent cookies are stored until the user manually deletes them or their expiration date expires.

• Session cookies – These are temporary cookies that are generated and remain available until the end of the session, being deleted as soon as the browser is closed. The information collected is used to analyze traffic patterns, which facilitates the identification of problems.

You can block or remove cookies through your internet browser or using third-party software, but you may experience problems using certain parts of the website if you do so. However, you can block or remove cookies at any time, and when you do, the stored information is permanently removed.

By continuing to use the website, you are agreeing to the use of cookies.

Further reading

To learn more about cookies, please visit http://www.allaboutcookies.org/

Personal Data – Privacy Policy

1. PERSONAL DATA

1.1. If there are legal requirements that require data to be retained for a minimum period of time, depending on the purpose for which the information is processed, the data will be stored in specific databases created for this purpose, solely for the minimum period necessary for the purposes that motivated its collection or subsequent processing, or for the period of time authorized by the National Data Protection Commission.

1.2. In compliance with the provisions of Law No. 67/98 of 26 October (Personal Data Protection Law), the data subject may, at any time, exercise his/her right of access, rectification or cancellation of the data, and to do so must inform ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. via email to escapein@mapazero.pt referring to this fact in the “subject” field or via CTT to the address: ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. – [Rua do Paraíso, 30 4435-770 Baguim do Monte]

1.3. ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda . subcontracts services to other companies, such as transportation, assembly, website hosting, email, sending information about new products and services, and special offers. These companies will only be provided with the personal data necessary to provide the services in question, and they are obliged to maintain confidentiality regarding such data and are strictly prohibited from using it for any other purpose.

Personal Data – Privacy Policy

1. If there are legal requirements that require data to be retained for a minimum period of time, depending on the purpose for which the information is processed, the data will be stored in specific databases created for this purpose, solely for the minimum period necessary for the purposes that motivated its collection, or its subsequent processing, or for the period of time authorized by the National Data Protection Commission.

Your data will be collected and processed by ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. , with headquarters at Rua do Paraíso, 30, 4435-770 Baguim do Monte, with tax and legal entity number [513280782] , committing to treating them in accordance with the law and in a legitimate manner.

2. Personal data will be processed based on the grounds set out below and for the purposes described respectively:

• Customer Management - the processing of your data is necessary for the fulfillment of the purchase and sale contract to be concluded or for carrying out pre-contractual procedures at the customer's request, such as proposals, access to the online store, among others.
• Marketing and/or Telemarketing - Your data will be processed to send you information about products and services we sell. This personal data processing will only be carried out with your express consent, by completing a customer form and/or contact form, by emailing us, subscribing to our newsletter, or through any of the contact methods available on our website. These communications will take place via email, telephone, and/or SMS.
• Customer Segmentation - ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. groups its customers into distinct segments based on their business area and the following variables: demographics, operational factors, purchasing approach, situational factors, and personal and behavioral characteristics. We therefore aim to deliver a coherent offering tailored to each customer's needs and interests, tailored to their individual profile.
• Questions, suggestions and/or complaints – the processing of your data is necessary to handle any questions, suggestions and complaints of a commercial nature, helping us to improve our performance.

4. The personal data collected and processed are only those that are essential and convenient for the purposes indicated above, such as: name, NIF, address, fixed and mobile contacts, email, language, name of the people responsible for the purchasing and financial departments, requested payment terms.

5. In compliance with the provisions of Law No. 67/98 of October 26 (Personal Data Protection Law), the data subject may, at any time, exercise his/her right of access, rectification or cancellation of the same, and to do so must inform ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. via email to escapein@mapazero.pt , making reference to such fact in the “subject” field, via CTT to the address: Rua do Paraíso, 30 4435-770 Baguim do Monte or by telephone 936688017, with opening hours from Monday to Friday from 9:00 am to 6:00 pm.

6. To enable you to access your personal data and prevent it from being disclosed to an unauthorized third party, Escape IN games may require proof of your identification by presenting an updated identification document. Please note that withdrawing consent will not affect the lawfulness of the processing prior to its revocation.

7. ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. subcontracts services to other companies, such as transportation, website hosting, management and maintenance of its computer systems and equipment, among others. These companies are only provided with the personal data necessary for the provision of the services in question, and are obliged to maintain confidentiality regarding such data and are strictly prohibited from using them for any other type of use.

8. By accepting this privacy policy, you warrant and represent that the personal data you provide to us belongs to you and is true, accurate, and up-to-date. You must inform us immediately of any changes to your personal data.

9. The holder of personal data has rights to information, access and rectification, under the terms provided for by law.

10. The exercise of rights by the data subject is free of charge, except in cases where the request is manifestly unfounded, or excessive or unjustifiably repeated, in which case a reasonable fee may be charged taking into account the costs.

11. The response to requests to exercise rights must be provided, without undue delay, within one month of receipt, unless the request is particularly complex or occurs in exceptional circumstances.

12. This period may be extended up to two months, when necessary, taking into account the complexity and number of requests received.

13. As part of the request, you may be asked to provide proof of your identity to ensure that personal data is only shared with the respective holder.

14. The data subject has the right to lodge a complaint with a European Union Supervisory Authority regarding the protection of his or her Personal Data.

15. ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. will collaborate with the Supervisory Authority by providing all the information requested by it.

16. In the event of a data breach and to the extent that such breach is likely to entail a high risk to rights and freedoms, ESCAPE IN GAMES - Know Why Formação & Outdoor, Lda. undertakes to report the personal data breach within 72 hours of becoming aware of the incident.

17. Under legal terms, communication is not required in the following situations: if Escape In Games has implemented appropriate technical and organizational protective measures, and these measures have been applied to the personal data affected by the personal data breach; if Escape IN has taken subsequent measures to ensure that the high risk to your rights and freedoms is no longer likely to materialize; or if communication involves a disproportionate effort for Escape IN. In this case, Escape IN will make a public communication or take a similar measure to inform the data subject.

18. Escape IN reserves the right to change this Privacy Policy at any time, so we advise you to consult this document regularly.

19. The Privacy Policy and processing of personal data is governed by the provisions of the GDPR and the legislation and regulations applicable in Portugal on this matter.

20. Regarding personal data related to images, we highlight the collection of images and videos during games/activities, either directly or through third parties hired for this purpose, and the capture of shots where participants can be identified. These images may be used on social media or other communication channels, and authorization to use the images is inherent to participation in the activity/game. If you wish to prevent your image from being published, please contact us at geral@escapeingames.pt and write "I do not authorize the use of my image."
    
    
21. If you have any questions or concerns regarding our Privacy Policy, please contact us in writing via email.